FAQ

SHIPPING

HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 2-5 working days approximately (Mon-Fri) in the US. Orders placed after 1 pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 3-8 days.

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as you have received your ‘Confirmation’ email from us with your USPS tracking number, you will know it has left our location on this date. Please note, all shipments are collected around 5pm PST, so no tracking numbers will show any movement on the USPS website before this time, as the orders would not have been scanned out of our location and into first location on route to you.

I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO? 
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.